Delivery & returns

What delivery costs

Mainland UK, including VAT.

Most complete pole packs clear the free delivery threshold on their own.

How long it takes

The estimate for each item is shown on its own product page, because it depends on which workshop it comes from.

• Stock items are with you in 2 to 5 working days.
• Colour-matched and cut-to-size pieces take 5 to 10 working days. These are finished by hand for your window rather than picked off a shelf, which is rather the point of them.
• Orders placed after 16:30, or at a weekend, start counting from the next working day. Deliveries arrive Monday to Friday.

Deliveries in more than one parcel

We choose hardware from four makers, so an order that mixes brands may arrive across a couple of days. Nothing is missing; the rest is on its way. If you need everything together for a fitting date, tell us before you order and we will hold it and send it complete.

Highlands, islands and Ireland

Some destinations carry a carrier surcharge we cannot fairly build into everyone else's prices. Northern Ireland now has a fixed price so there is nothing to wait for; the rest we quote, and you will always see the number before you pay, free to walk away at that point at no cost.

• Northern Ireland: a flat £45, charged at checkout, on Cameron Fuller and Hallis Hudson orders.
• Scottish Highlands and Grampians, and the Scottish Islands, Channel Islands and Isle of Wight: surcharge quoted by email after you order.
• Republic of Ireland: we can send most Cameron Fuller and Hallis Hudson products. Carriage is charged at cost and it is not cheap, so ask us first and you will get a firm number back.
• Speedy Products cannot be sent to Ireland, north or south. If your basket mixes Speedy with other makers and you are in Ireland, ask us and we will split the order.

Returns and refunds

Changed your mind

Send it back within 30 days of delivery for a refund. Items need to be unused and in their original packaging with the maker's labels attached, so they can go back into stock. Return postage is yours to cover on an unwanted item. If we got it wrong, or it is faulty, we cover it.

Tell us before you send anything

Our hardware ships from four different makers, so the right returns address depends on what you bought. Email us first with your order number and we will send the correct one. A parcel posted to the wrong place can be lost, and we cannot refund what never arrives.

Made to order pieces

Colour-matched poles and tracks, and anything cut to your measurements, are made specifically for your window and cannot go back into stock, so they cannot be returned. This does not affect your rights if an item is faulty or not as described. We confirm your colour and your measurements with you before anything is made, so nothing is ever finished on a guess.

Your legal right to cancel

Buying online, you have 14 days from delivery to cancel for a full refund including standard delivery, under the Consumer Contracts Regulations. Our 30 days sits on top of that, not instead of it. Made to order pieces are excluded, as the regulations allow.

Damaged, missing or wrong

We will replace it, free, as fast as we can. Email your order number and a photo of the item and its packaging. If the outer box turns up visibly damaged, mention it to the driver before you sign.

Cut it short, or bent it wrong

It happens, and more often than anyone admits. Get in touch. We would far rather help you sort it than have you give up on the window.